Contact Council
  • Last updated:
  • 17 May 2017

Council is committed to making sure your dealings with the organisation are positive. View council's Service Standards

A customer service centre with limited services opened in the Caloundra administration building on Monday 15 May. EFTPOS only, no cash transactions.

Select from the following options to contact council:

The New Resident’s Pack is filled with great tips about council services, designed to make you feel at home sooner. Request one now.

Phone: (07) 5475 7272 or 1300 007 272

Other emergency contacts

 Department   Telephone number
 Main Roads – urgent matters relating to main roads  13 19 40
 Unitywater - for urgent water and sewer matters  1300 086 489
 Coast Guard – Mooloolaba  (07) 5444 3222
 Caloundra Marine Assist (24/7)  0429 913 533
 State Emergency Service (SES)  132 500

Via MyCouncil: manage your services 24/7 with MyCouncil

Via online form: 

Via email: mail@sunshinecoast.qld.gov.au

Chat online

Chat with a Customer Service Officer using council's Live Chat from 8.30 am - 4.30 pm Mon-Fri (excluding public holidays) by clicking the icon on the right hand side.

Need more information and don't want to queue? Why not leave your name and number to request a call back. A customer service officer will call you when available during business hours.

Call council Monday to Friday (excluding public holidays)

 Enquiry type  Telephone number  Opening times
 General council enquiries  (07) 5475 7272 or 1300 007 272 (excludes mobiles and callers outside Sunshine Coast area)
8.15 am – 5.00 pm 
 Development Information enquiries (07) 5475 7526 or (07) 5475 PLAN 8.30 am – 5.00 pm
 Plumbing inspection bookings (07) 5475 7526 or (07) 5475 PLAN
 (select option 1)
8.30 am – 3.30 pm

Hearing impaired

National Relay Service - 133 677
or chat online 8.30 am - 4.30 pm Mon-Fri (excluding public holidays)

Speech impaired

National Relay Service 1300 555 727
or chat online 8.30 am - 4.30 pm Mon-Fri (excluding public holidays)

Non English speaking background (NESB)

Translating and Interpreting Service - 131 450
More information: Department of Immigration and Citizenship.

Service centres

8.30 am - 4.30 pm Monday to Friday (excluding public holidays)

Caloundra Office

Map
Service centre, building and plumbing counter and administration
1 Omrah Avenue, Caloundra

Maroochydore Office

Map
Service centre and development counter
10 First Avenue, Maroochydore

Nambour Office

Map
Service centre and administration
Cnr Currie and Bury streets, Nambour

Fax: (07) 5475 7277 Mailing address:
Locked Bag 72, Sunshine Coast Mail Centre
QLD 4560

Specific contacts

Main Roads – urgent matters relating to main roads Tel: 13 19 40

Unitywater – for water and sewer matters Tel: 1300 086 489

Privacy



Council will use any personal information provided for the intended purpose only, to remain in contact with you and to continually improve your customer service experience. Council is authorised to collect this information in accordance with the Local Government Act 2009 and other local government Acts. Your personal information is only accessed by persons authorised to do so. Your personal information is dealt with in accordance with council’s Privacy Policy.
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