Rates Payment Options
  • Last updated:
  • 19 Jul 2016

Council offers you a number of convenient ways to pay your rates. You can also receive your rates notice by email.


Go to MyCouncil to pay your rates online using Visa or MasterCard. You can also apply to make an arrangement to pay your rates through MyCouncil.

You will need your reference number and the amount payable.

Credit card by phone

Phone 131 816 and follow the prompts. You will need the Billpay code and your reference number. Please refer to your rates notice under 'Payment Options'. Council accepts both MasterCard and Visa.

BPAY is a national service that allows you to pay bills by telephone or internet banking. Call or log on to your bank to make a payment. Please quote the BPay details on your rates notice payment slip.

Note: To receive the discount, you must pay before your bank's cut off time on the due date. Contact your bank to find out this time.

Direct debit

A direct debit is when you authorise council to take money from your bank account. This is often used to make regular payments and to: 

  • pay money off overdue rates
  • prepay rates
  • or pay rates in full by the due date.

You can organise your direct debit payment online through MyCouncil if you become a registered user.

If you have no overdue rate amounts from a prior rating period, you may use direct debit to pay by instalments. Then your current rates will be paid by the end of the current rating period. You need to make an ‘arrangement to pay’ by completing an online application via MyCouncil, or phoning council's customer service centre. Terms and conditions apply to all arrangements. No interest is charged on your current rates if you pay by instalments.


Send your cheque or money order with the tear-off section of your rate notice to council's customer service centre. Please make cheque/money order payable to Sunshine Coast Council.

Australia Post offices

You can make a payment by cash, cheque or from your nominated bank account at any post office.

Council offices

Present your rate notice payment slip at any of council's customer service centre between 8.30 am and 4.30 pm, Monday to Friday. You can pay by cash, cheque, debit or credit card.


Council charges interest on all rates and charges that remain unpaid after the due date. Interest charges are 11% per year compounding daily. To avoid interest charges you must either pay your rates in full by the due date or arrange to pay your rates by instalments.

Payment difficulties

If you are in financial difficulty and cannot pay in full by the due date, please call council's customer service centre to avoid recovery action.

You may be able to pay your rates by instalments (conditions apply).