Airport welcomes Jetstar’s self service check in
  • Thursday 24 June 2010

Sunshine Coast Airport moves forward to another level of service with Jetstar’s new self check in kiosks that were introduced for all Jetstar travellers today.

Sunshine Coast Airport General Manager Peter Pallot said the self service check in kiosks would further enhance the travelling experience at the airport.

“This new facility takes Sunshine Coast Airport to that next level of service, and now similar to many other airports, Jetstar passengers have the choice to arrive earlier, self check themselves onto their flight and then enjoy the new range of stores within our departure lounge, - or just relax,” Peter Pallot said.

“I congratulate Jetstar on listening to their customers and introducing this initiative here at Sunshine Coast Airport,” he said.

Jetstar Chief Executive Officer Bruce Buchanan said Jetstar was the first airline to introduce self service check-in kiosks at Sunshine Coast Airport and reflected its strong operational presence.

“The new self service check-in kiosks at Sunshine Coast Airport will mean our customers spend less time queuing and have more time to relax before flying,” Mr Buchanan said.

“The state-of-the-art kiosks offer hassle free check in, reducing anxiety at a key part of the journey.

“They will also complement our other check in options, including web check-in and traditional check-in desks, and will give customers more choice.”

Customers travelling from Sunshine Coast Airport can now check in at the kiosks until 30 minutes prior to departure. Passengers travelling without check-in luggage can then go straight to the gate, while those with checked in bags drop them at the dedicated bag drop counters.

Mr Buchanan said the four new kiosks at Sunshine Coast were part of a Jetstar initiative to introduce more self service options for passengers across its Australian network.

“Customers tell us they want to be in control of their experience and Jetstar is constantly looking at ways we can use technology to reduce the hassle involved in travel,” Mr Buchanan said.

“Earlier this year, we introduced automatic check in for people who purchase fares via Jetstar.com. Now we’re doubling our self service kiosk footprint to reach across each of our Australian airports.

“By the end of the year SMS boarding passes, which can be delivered to almost any mobile phone, will be available for all Jetstar domestic flights, including those to or from the Sunshine Coast.”

Mr Buchanan said Jetstar’s operations at Sunshine Coast will grow by 30 percent this year with an extra daily Sydney service from 1 April and three extra Melbourne services a week from 1 July.

“Through its low fares, Jetstar has made flying accessible to more Australians and that means airports like Sunshine Coast are becoming busier and busier,” Mr Buchanan said.

“More self service options will make flying with Jetstar more convenient than ever and help us streamline our processes to help passengers get to their plane, and their destination, on time.”