Online access makes it easier to interact with council
  • Friday 15 June 2012

Sunshine Coast Council has launched several online modules as part of its eBusiness strategy, providing customers with more ways to access their information and communicate with council by facilitating a range of 24/7 self-service interactions.

The new services improve the way the community engages with council by simplifying processes for bill payment, licenses, permits and requests. Customers now have an alternate method for these transactions, adding to phone, online chat and customer contact centres.

Mayor Mark Jamieson said that these new services will make it easier for time-poor customers to connect with council and will increase council’s business efficiencies, while maintaining the security of residential information.

"These new online capabilities mean less paperwork and a shorter waiting time for people who need to pay their rates and animal registration or access their property information. We’re cutting a lot of the red tape, making it easier for customers to access their own information and make payments more convenient," said Cr Jamieson.

"People expect to engage with businesses at any time of the day or night and council’s eBusiness strategy means that our customers now have this benefit as we roll out the online modules."

"The emailed rates notices and the online payments will also save a lot of paper and help council reach our goal of becoming Australia’s most sustainable region."

Register with MyCouncil (online registration system) to access the Online Services module, where you can sign up to receive your rates notice via email. To register, go to MyCouncil or use the new top level navigation on council’s website. The Online Services module is also where you can pay council invoices and animal registration.

There are online modules to benefit all members of the Sunshine Coast community:

  • MyCouncil – the first step is to register with MyCouncil to get access to Online Services. Sign up to receive your rates notice via email.
  • Online Services – ratepayers can now apply to access their property information online, pay rates and view outstanding balances and pay infringement notices.
  • Mobile sites – council’s new mobile site has been designed specially for some smartphones and tablet PCs. The site provides quick, easy access to commonly searched council facilities, PD Online, opening hours, library locations and catalogues, waste and recycling information, visitor information centres, public toilets, leisure facilities, disaster information and much more. The site will provide directions for these destinations. Use your mobile device to navigate to council's website.
  • MyMaps – allows residents and visitors to view detailed maps of the Sunshine Coast, with location information for a range of facilities, services and events. Other features of MyMaps include limited property information, time-sensitive information such as road closures and the ability for users to create custom maps. Visit the MyMaps website.
  • Venue availability – allows people to view council venues and their availability and request further information using the Places and Spaces Directory. Venues include Nambour Show Grounds, Maroochydore Multi Sports Complex, Meridan Fields Sports Complex and several community halls. Later this year, these capabilities will also be available for wedding and other event venues.
  • CommunityHub – an interactive online directory to search for all things ‘community’. At this stage, council is calling for community groups to add their listing. For help with a listing, email community@sunshinecoast.qld.gov.au.

Council will release further online modules later this year, including online building applications.

For a chance to win an Apple iPad, complete the SCC Online survey at https://www.surveymonkey.com/s/MyCouncil. The survey results will provide council with an understanding of internet usage on the Sunshine Coast.

Email mail@sunshinecoast.qld.gov.au for enquiries or for help with these online capabilities.