- Tuesday 20 July 2010
Callers to Sunshine Coast Council no longer need to pick up a telephone, thanks to leading-edge techonology introduced this week.
Web Call Back is now live across the Coast, allowing callers to log an online call-back request whenever they want to ring Sunshine Coast Council for information or conduct business over the telephone.
Customers simply go to council’s website and log their name, suburb and number before clicking on the “call me” button. A customer service officer then automatically telephones them to deal with their query.
Service Delivery Portfolio Councillor Paul Tatton said the service was available to all callers during business hours, with a rapid turn-around time.
“This is not only a significant leap in technology, but it gives customers a highly convenient way of contacting council,” Cr Tatton said.
“There is no waiting over the phone and no prompts asking you to press buttons indicating the nature of your call.
“You simply send a three-word message online, then get on with your day knowing that a customer service officer will return your call promptly.”
Cr Tatton said customers who had tried the new service were giving it a high satisfaction rating.
“Already, the feedback from customers is very good, with callers telling us they love this new service,” he said.
The new system is an addition to the usual ways of contacting council and does not replace any other services – customers can now choose to contact council either by phone, over the counter or via email. For after hours emergencies, callers should ring 5475 7272 or 1300 007272.
The Web Call Back service is available from the “Contact Council” quick link on council’s home page.