Tourism team benefits from nationally recognised training
  • Tuesday 19 August 2008

A new training initiative involving volunteers and staff from the Sunshine Coast Council’s Caloundra Visitor Information Centres has provided a welcome boost to the region’s tourism industry.

Council’s Culture, Libraries and Information Services Manager Kay Franks said 21 volunteers, three staff and one school-based trainee had completed their Certificate II in Tourism (Operations) thanks to great support from specialist hospitality and tourism trainers, Career Training Institute of Australia (CTIA).

“Our tourism volunteers contribute so much to our local economy,’’ Ms Franks said.

“I commend the CTIA for organising this program in order to give something back to them – and boost local tourism.”

CTIA delivered the program at no cost to Caloundra Visitor Information Centres by utilising government funding, complementary training, and support from the Queensland Information Centres Association.

Ms Franks said Tourism Sunshine Coast had also worked hard to get the program off the ground.

“It all helps our great team at Caloundra Visitor Information Centres provide excellent service all year round. This nationally-recognised training is a great complement to the existing skills base and qualifications shared across our team.”

The newly-accredited volunteers and staff will receive their certificates and a pin at the Tourism Sunshine Coast's Industry Update Forum on Thursday (21 August). The forum, at the Ginger Factory at Yandina, runs from 3pm to 5pm.